Privacy policy
Last updated: March 2, 2025
This Privacy Policy describes how My Store collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from royalclassjewels.com or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” means you as the user of the Services in the United States—whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect (and have collected over the past 12 months) personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to:
• Communicate with you
• Provide or improve the Services
• Comply with any applicable legal obligations
• Enforce any applicable terms of service
• Protect or defend the Services, our rights, and the rights of our users or others
What Personal Information We Collect
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
1. Contact details – such as your name, address, phone number, and email address.
2. Order information – such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
3. Account information – such as your username, password, security questions, and other information used for account security purposes.
4. Customer support information – such as the information you choose to include in communications with us (for example, when sending a message through the Services).
Note: Some features of the Services may require you to provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about:
• How you access and use our Site and your account
• Device information
• Browser information
• Information about your network connection
• Your IP address
• Other information regarding your interaction with the Services
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
• Companies who support our Site and Services (e.g., Shopify).
• Our payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
• Analytics or advertising partners who collect information when you visit our Site, open or click on emails we send you, or interact with our Services or advertisements.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. (Also see the section Third Party Websites and Links.)
How We Use Your Personal Information
1. Providing Products and Services
We use your personal information to provide you with the Services in order to perform our contract with you. This includes processing your payments, fulfilling your orders, sending notifications related to your account or purchases, and arranging for shipping or returns/exchanges. We also may enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. (In this case, Shopify will process your information as set forth in its own privacy policies.)
2. Marketing and Advertising
We may use your personal information for marketing and promotional purposes—such as to send you marketing, advertising, and promotional communications via email, text, or postal mail—and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and on other websites.
3. Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. Please do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, contact us immediately.
4. Communicating with You and Service Improvement
We use your personal information to provide customer support and improve our Services. This is in our legitimate interests to be responsive to you, provide effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use in relation to powering our store with Shopify, see Shopify’s Cookie Policy.
We use Cookies to:
• Power and improve our Site and Services (including to remember your actions and preferences)
• Run analytics and better understand user interaction with the Services
• Permit third parties and service providers to use Cookies to tailor services, products, and advertising on our Site and other websites
Most browsers automatically accept Cookies by default, but you can adjust your browser settings to remove or reject Cookies. Note that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services to work incorrectly or not at all. Also, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Global Privacy Control (GPC)
Our website recognizes the Global Privacy Control (GPC) signal, which enables you to opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat that signal as a valid request to opt out of sharing/targeted advertising for the associated browser or device. If we are able to associate the device sending the signal with your Shopify account, we will apply the opt-out request to that account as well. To learn more about GPC, visit globalprivacycontrol.org. Other than GPC, we do not recognize other “Do Not Track” signals from your web browser or device.
How We Disclose Personal Information
We may disclose your personal information in certain circumstances for legitimate business or contract-fulfilling purposes, subject to this Privacy Policy:
• With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide services and advertise to you (these partners will use your information in accordance with their own privacy notices).
• With your direction or consent, such as when you request that we share information for shipping or through social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group in our legitimate interests to run a successful business.
• In connection with a business transaction, such as a merger or bankruptcy; or to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); or to protect our rights and the rights of our users or others.
Personal Information Disclosed in the Past 12 Months
We have disclosed the following categories of personal information and sensitive personal information about users for the purposes set out in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
|
Category |
Categories of Recipients |
|---|---|
|
Identifiers (e.g., contact details, certain order/account information) |
Vendors and third parties performing services on our behalf; business and marketing partners; affiliates |
|
Personal information categories listed in the California Customer Records statute (basic contact, certain order/account information) |
Vendors and third parties performing services on our behalf; business and marketing partners; affiliates |
|
Commercial information (order info, shopping info, customer support info) |
Vendors and third parties performing services on our behalf; business and marketing partners; affiliates |
|
Internet or other similar network activity (Usage Data) |
Vendors and third parties performing services on our behalf; business and marketing partners; affiliates |
|
Geolocation data (e.g., via IP address) |
Vendors and third parties performing services on our behalf; business and marketing partners; affiliates |
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
“Selling” or “Sharing” of Personal Information
We have “sold” and “shared” personal information in the preceding 12 months (as those terms are defined under applicable U.S. law) for advertising and marketing activities, as follows:
|
Category of Personal Information |
Categories of Recipients |
|---|---|
|
Identifiers (e.g., name, email address, phone number) |
Business and marketing partners |
|
Commercial information (records of products/services purchased) |
Business and marketing partners |
|
Usage Data |
Business and marketing partners |
Third Party Websites and Links
Our Site may include links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of their information. Information you provide on public or semi-public venues (including on third-party social networking platforms) may be viewable by other users of the Services and those platforms. Our inclusion of links does not imply any endorsement of the content on such platforms or of their owners or operators.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the details set out below to request its deletion.
We do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect, and we cannot guarantee “perfect security.” Any information you send us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive information to us.
We retain personal information for as long as necessary to:
• Maintain your account
• Provide the Services
• Comply with legal obligations
• Resolve disputes
• Enforce applicable contracts and policies
Your Rights
Depending on the state or jurisdiction in which you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute; they may apply only in certain circumstances, and we may decline your request as permitted by law.
• Right to Access/Know: Request access to personal information we hold about you and learn how we use/share it.
• Right to Delete: Request that we delete personal information we maintain about you.
• Right to Correct: Request that we correct any inaccurate personal information we maintain about you.
• Right of Portability: Request a copy of the personal information we hold about you and ask that we transfer it to a third party, under certain conditions.
• Restriction of Processing: Ask us to stop or restrict our processing of personal information, in certain circumstances.
• Withdrawal of Consent: If we rely on consent to process your personal information, you can withdraw this consent.
• Appeal: If we decline to process your request, you may have a right to appeal by contacting us.
• Managing Communication Preferences: You can opt out of receiving promotional emails by clicking “unsubscribe” within our emails. We may still send you non-promotional emails about your account or orders.
You may exercise these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need additional information from you (like your email address or account details) to verify your identity before responding.
If an authorized agent is making the request on your behalf, we will require proof that the agent has your permission and may need you to verify your identity with us directly. We will respond within the timeframe required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may also contact your state’s consumer protection authority or attorney general’s office, as applicable under U.S. law.
Contact
If you have any questions about our privacy practices or this Privacy Policy—or if you would like to exercise any of the rights available to you—please call or email us at:
Email: davidh@royalclassjewels.com
We will be happy to assist you.
